Issues with TfL staff or service

Bus Times shows live data but doesn't run the buses — feedback about TfL's service or staff goes to TfL directly.

In the app, go to More → Tell TfL. You'll land on a form on TfL's website to enter your details and journey information.

What to include

So the right bus or staff member can be identified, note as much as you can:

• bus stop name
• bus number
• bus registration (shown in the app on the Stops page)
• date and time
• any staff names, if known

For wrong data in the app itself (not a service complaint), see Reporting incorrect information.