How can we help?
Search the help centre, or jump to a topic below.
Popular
Common questions
Connection error / no internet
Fix "Please check your network connection" and "No connection" errors.
Coverage & where the data comes from
Bus Times covers London and the UK using official operator feeds like TfL.
Finding stops, search, and favourites
Use the Stops tab to find nearby stops, search by place or bus number, and save favourites.
Getting started with Bus Times
Install the app, pick your region, and see live bus times in under a minute — no account needed.
My bus came earlier or later than predicted
Why countdowns sometimes jump or differ from reality — usually a bus GPS tracker issue, not the app.
Personal data & ad preferences
Where to find your data terms and how to manage ad consent inside the app.
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All topics
Getting started
Install, set up, and find your way around.
3 articles →
Using the app
Stops, routes, journey planner, status, and more.
6 articles →
Live times & accuracy
Why times change, missing buses, reporting issues.
4 articles →
Notifications & alerts
Track & remind, departure alerts.
1 article →
Subscription & ads
Remove Ads, billing, restoring purchases.
2 articles →
Privacy & your data
What we collect, ad consent, data requests.
2 articles →
Troubleshooting
Connection errors, crashes, things not working.
2 articles →
About Bus Times
Coverage, data sources, contacting us.
3 articles →
Still stuck?